Understanding their emotions should be the first step when someone uses the expression "SMH." You should ask what troubles them if you observe that they seem upset to render assistance. A simple joke allows both of you to laugh together before ending the discussion. You can repair the situation by apologizing or making arrangements to resolve it when someone gets upset about your actions. Responding with calmness while showing kindness remains the most suitable course of action. Phone or face-to-face communication requires equal importance for both active hearing and genuine concern about others' emotions.
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