I had a wonderful first visit to the British Airways Chicago Office. My flying question was promptly answered by the staff, who gave me a warm welcome. They were willing to assist, informed, and professional. When I wanted to modify my reservation, they took care of it quickly and painlessly. I hardly had to wait for assistance because the office was well-organized. I felt content and confident about my next adventure as I departed. My appreciation for British Airways has grown as a result of the first-rate service I experienced. For anyone in need of prompt and trustworthy service, I heartily recommend their Chicago office.